Chat Inc was established in 2015 as a component of a Master's degree dissertation focused on inclusive innovation. The company was founded on a strong commitment to research and a passion for creating inclusively innovative products and solutions capable of making a global impact.

Retail Chatbot/Financial Services 200k Credit Applications/month 85% Reduced Acquisition Cost. The most complex transactional chatbot in retail, spanning several business units, has been processing more than 200K credit applications per month since 2017.

2 000 000 Boarding passes/year. 1 200 000 Customer Service Chats. 40 Live Agents. Chat Inc partnered with Fly Safair to be the first airline to deliver boarding passes, send flight updates and manage customer service with WhatsApp on the African continent.

14 Countries 3 600 000 Msgs/month. 70% + Read rates. DStv piloted bulk outbound WhatsApp payment reminders & marketing campaigns, using our messaging platform, gaining an increase in payments processed.

10 National Campuses. 24% Increase in Enrollments. 75% + Read Rates. Bulk WhatsApp marketing campaigns to share virtual campus tours, study tips, links to past papers and quizzes, and a post-campaign survey link.