Platform

Master
multi-channel comms with Live

Unify customer and team interactions on one platform. Integrate social channels to streamline workflows, enhance productivity, and improve customer satisfaction.

Start With LiveSee live messages

Live support customers across channels with clarity and ease

Become a customer champion, resolving issues quickly and easily making them feel valued and important. See how you can provide a better customer experience with Live.

Create Your Ideal Support Templates

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It's one powerhouse of a support tool that can sky-rocket your customer service and more!
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Live features
that drive real WhatsApp results

Unified Multi-Channel Communication

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Centralised Messaging Hub:
Merge interactions from WhatsApp, email, social media, and more, ensuring no conversation is ever overlooked.
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Complete Context & Clarity:
Provide agents with a 360° view of each customer’s journey, historical data and live interactions for informed support.
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Consistent, On‑Brand Conversations:
Standardise communication across all channels so every message reinforces your brand’s voice and quality.
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Fluid Customer Journeys:
Turn fragmented touchpoints into a continuous, intuitive experience that guides customers from inquiry to resolution.
I WANT THIS POWER

Conversation Tagging

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Smart Classification:
Label conversations with precise keywords and categories, making data retrieval and trend analysis effortless.
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Proactive Problem Identification:
Quickly uncover recurring issues and customer pain-points by monitoring tagged patterns across interactions.
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Centralised Knowledge Sharing:
Build an ever-evolving repository of insights by tagging chats, so valuable learnings are easily accessible to your team.
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Seamless Cross-Department Coordination:
Use tags to connect and coordinate efforts across teams, ensuring that every issue is addressed collaboratively.
I WANT THIS POWER

Cross-Channel Merging

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Seamless Thread Consolidation:
Merge messages from WhatsApp, email, social media, and more into a single, coherent conversation.
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Eliminate Redundancy:
Ensure customers never have to repeat themselves, reducing frustration and streamlining support.
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Unified Team Visibility:
Minimise duplicate work by giving your team a complete view of every customer interaction.
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Precision Follow‑Up:
Enhance your follow-up quality with full context, so every engagement is informed and effective.
I WANT THIS POWER

Agent
Routing

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Smart Assignment:
Automatically direct incoming messages to the agent best suited by expertise and current workload.
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Scalable Efficiency:
Effortlessly handle high-volume queries without sacrificing quality, even during peak times.
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Expert Escalation:
Seamlessly transfer complex cases to senior agents for swift, effective resolution.
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Cross-Team Synergy:
Streamline communication between departments to ensure every customer inquiry is addressed holistically.
I WANT THIS POWER

SLA & Reporting

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Real-Time SLA Monitoring:
Keep track of response times live, ensuring every service level promise is met.
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Detailed Performance Analytics:
Measure individual and team effectiveness with robust, data‑driven metrics.
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Communication Gap Detection:
Identify missing links in interactions to refine your support strategy.
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Intelligent Bottleneck Identification:
Pinpoint operational delays and eliminate inefficiencies for smoother service delivery.
I WANT THIS POWER

Have a question?
We've got you covered.

General
Pricing
Trials
Onboarding
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Who can benefit from using Live?
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What makes Live different from other communication platforms?
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Can Live handle a high volume of customer queries?
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Does Live support team collaboration?
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How do I set up Live for my business?
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How can Chat Inc improve my WhatsApp marketing campaigns?
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Chat Inc provides tools like flEX and Automate to streamline your WhatsApp campaigns, helping you engage customers with precision and scale. Chat Inc provides tools like flEX and Automate to streamline your WhatsApp campaigns, helping you engage customers with precision and scale. Chat Inc provides tools like flEX and Automate to streamline your WhatsApp campaigns, helping you engage customers with precision and scale.
person-simple-bike
How can Chat Inc improve my WhatsApp marketing campaigns?
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Chat Inc provides tools like flEX and Automate to streamline your WhatsApp campaigns, helping you engage customers with precision and scale. Chat Inc provides tools like flEX and Automate to streamline your WhatsApp campaigns, helping you engage customers with precision and scale. Chat Inc provides tools like flEX and Automate to streamline your WhatsApp campaigns, helping you engage customers with precision and scale.
person-simple-bike
How can Chat Inc improve my WhatsApp marketing campaigns?
caret-circle-down
Chat Inc provides tools like flEX and Automate to streamline your WhatsApp campaigns, helping you engage customers with precision and scale. Chat Inc provides tools like flEX and Automate to streamline your WhatsApp campaigns, helping you engage customers with precision and scale. Chat Inc provides tools like flEX and Automate to streamline your WhatsApp campaigns, helping you engage customers with precision and scale.
person-simple-bike
How can Chat Inc improve my WhatsApp marketing campaigns?
caret-circle-down
Chat Inc provides tools like flEX and Automate to streamline your WhatsApp campaigns, helping you engage customers with precision and scale. Chat Inc provides tools like flEX and Automate to streamline your WhatsApp campaigns, helping you engage customers with precision and scale. Chat Inc provides tools like flEX and Automate to streamline your WhatsApp campaigns, helping you engage customers with precision and scale.
person-simple-bike
How can Chat Inc improve my WhatsApp marketing campaigns?
caret-circle-down
Chat Inc provides tools like flEX and Automate to streamline your WhatsApp campaigns, helping you engage customers with precision and scale. Chat Inc provides tools like flEX and Automate to streamline your WhatsApp campaigns, helping you engage customers with precision and scale. Chat Inc provides tools like flEX and Automate to streamline your WhatsApp campaigns, helping you engage customers with precision and scale.
person-simple-bike
How can Chat Inc improve my WhatsApp marketing campaigns?
caret-circle-down
Chat Inc provides tools like flEX and Automate to streamline your WhatsApp campaigns, helping you engage customers with precision and scale. Chat Inc provides tools like flEX and Automate to streamline your WhatsApp campaigns, helping you engage customers with precision and scale. Chat Inc provides tools like flEX and Automate to streamline your WhatsApp campaigns, helping you engage customers with precision and scale.
person-simple-bike
How can Chat Inc improve my WhatsApp marketing campaigns?
caret-circle-down
Chat Inc provides tools like flEX and Automate to streamline your WhatsApp campaigns, helping you engage customers with precision and scale. Chat Inc provides tools like flEX and Automate to streamline your WhatsApp campaigns, helping you engage customers with precision and scale. Chat Inc provides tools like flEX and Automate to streamline your WhatsApp campaigns, helping you engage customers with precision and scale.
person-simple-bike
How can Chat Inc improve my WhatsApp marketing campaigns?
caret-circle-down
Chat Inc provides tools like flEX and Automate to streamline your WhatsApp campaigns, helping you engage customers with precision and scale. Chat Inc provides tools like flEX and Automate to streamline your WhatsApp campaigns, helping you engage customers with precision and scale. Chat Inc provides tools like flEX and Automate to streamline your WhatsApp campaigns, helping you engage customers with precision and scale.
person-simple-bike
How can Chat Inc improve my WhatsApp marketing campaigns?
caret-circle-down
Chat Inc provides tools like flEX and Automate to streamline your WhatsApp campaigns, helping you engage customers with precision and scale. Chat Inc provides tools like flEX and Automate to streamline your WhatsApp campaigns, helping you engage customers with precision and scale. Chat Inc provides tools like flEX and Automate to streamline your WhatsApp campaigns, helping you engage customers with precision and scale.
person-simple-bike
How can Chat Inc improve my WhatsApp marketing campaigns?
caret-circle-down
Chat Inc provides tools like flEX and Automate to streamline your WhatsApp campaigns, helping you engage customers with precision and scale. Chat Inc provides tools like flEX and Automate to streamline your WhatsApp campaigns, helping you engage customers with precision and scale. Chat Inc provides tools like flEX and Automate to streamline your WhatsApp campaigns, helping you engage customers with precision and scale.
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We’ll help you along your WhatsApp journey

See what lies ahead in your WhatsApp journey or explore our knowledgebase and find the answers you need to be successful.

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>2000%
ROI
A retail client sought to boost engagement & assess WhatsApp's ROI using vouchers & a pilot rewards program.
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flEX
Automate
Retail
Marketing
14%
sales lift
A retail client needed a way to boost sales, drive conversions & see a better ROI.
Download Case Studyarrow-right
flEX
Retail
Marketing
335%
ROI
A retail client needed a way to increase engagement with their vouchers to drive conversions & ROI
Download Case Studyarrow-right
flEX
Retail
Marketing

Try flEX for yourself

It's one powerhouse of a marketing tool that can sky-rocket your ROI, sales, CLV, and more! Oh and it's FREE to sign-up and play in platform. No CC required.
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