Privacy Policy | Chat Inc

ChatInc.com (“ChatInc,” “we,” “us,” or “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you use our website and services (collectively, the “Services”). It also outlines your rights and choices regarding your personal data. We have designed this policy to comply with South Africa’s Protection of Personal Information Act (POPIA), the EU General Data Protection Regulation (GDPR), and other major international privacy laws such as the California Consumer Privacy Act (CCPA), where applicable.

By using ChatInc.com, you agree to the practices described in this Privacy Policy. If you do not agree with these practices, please do not use our Services.

We collect information to provide and improve our Services, to communicate with you, and to comply with legal obligations. This includes:

Personal Information for Registration: When you create an account or register on ChatInc, we collect information such as your name, email address, username, password, and any other details you provide during signup. This information is necessary to create and secure your account and enable your access to the platform.
User-Generated Content: We collect the content you create or upload on our platform. This may include chat messages, posts, images, and any other information you submit while using the Services. This content is stored and processed so that we can display it to you and any intended recipients, and to allow you to retrieve your conversation history. Note: Please avoid sharing sensitive personal information in chat messages unless necessary.
Contact and Support Information: If you contact us for support (for example, via our support email or through our integrated Zendesk support portal), we collect the information you choose to provide. This may include your contact details (like email or phone number) and the content of your communications (such as the details of your support request or any feedback).
Payment Information: If you make purchases or subscribe to paid features, we (through our payment processor, Stripe) collect information needed to process the payment. This may include your name, billing address, and partial payment card details. Important: Your full credit/debit card numbers or bank account details are not stored on our servers – they are handled directly by Stripe, which processes your payment securely.
Usage Data and Device Information: We automatically collect certain information about how you access and use our Services. This includes your IP address, browser type, device type, operating system, referring URLs, and timestamps of visits. We also gather information about your interactions on the platform (such as pages viewed, features used, and links clicked). This data helps us troubleshoot issues, analyze usage trends, and improve user experience.
Cookies and Similar Technologies: We use cookies and similar tracking technologies to operate and secure our website. For example, we use session cookies to keep you logged in as you navigate through the site. We do not use cookies for third-party advertising or for profiling you based on demographics or behavior. For more details, see the “Cookies and Tracking Technologies” section below.

We collect personal data directly from you (for instance, when you register or input information into the platform) and, in some cases, from third parties with your consent (for example, if you choose to log in via Facebook, as described under “Third-Party Services and Integrations” below). We only collect information that is necessary for the purposes stated in this policy.

We use the collected information for the following purposes and in line with the lawful bases permitted by POPIA, GDPR, and other applicable laws:

Providing and Improving Services: We process your personal information to operate the ChatInc platform and provide the features you expect. For example, we use your registration details to create and manage your account, and we use your user-generated content to deliver messages and facilitate communication with others on the platform. We also analyze usage data to understand how our Services are used so we can improve functionality, user experience, and the quality of our offerings.
Communication: We use your contact information (like email address or phone number) to send you important notices about the Services. This includes verifying your account, notifying you of updates or changes to our Services or policies, responding to your inquiries, and providing customer support through our support channels (including via Zendesk). If you have opted in to receive marketing communications, we may send you newsletters or promotions about new features or offers. You can opt out of marketing emails at any time by clicking the “unsubscribe” link in the email or contacting us directly.
Payments and Transactions: When you make a purchase or subscription payment, we use your personal and payment information to process the transaction. This involves sharing necessary details with our secure payment processor (Stripe) to charge your card or payment method and to handle billing. We also maintain records of your purchases for accounting, auditing, and compliance with legal obligations.
Safety and Security: We are dedicated to keeping ChatInc safe and secure. We may process personal data (such as account information, IP addresses, and usage activity) to prevent fraud, abuse, and other harmful activities on our platform. This includes using automated systems and moderators to detect potential violations of our terms of service or community guidelines. If we detect suspicious or illegal behavior, we may investigate and, where necessary, take action such as suspending accounts or reporting incidents to law enforcement as required by law.
Legal Compliance: We process personal data as needed to comply with our legal obligations under applicable laws. For example, we may retain certain transaction records for tax and financial regulations, or disclose information when we are required to respond to valid legal process (such as a court order or subpoena). We also use your information to exercise or defend legal claims, and to comply with data protection authorities’ requirements under POPIA, GDPR, or other privacy laws.
No Profiling or Automated Decisions: We do not use your personal information to make any automated decisions that could significantly affect you, nor do we profile you based on sensitive characteristics (such as race, gender, or age) for marketing or advertising purposes. Any analysis of user data is purely for the purpose of improving our Services and is typically done in an aggregate, non-identifying manner.

Our use of your data will always be for legitimate and necessary purposes. Under GDPR (for users in the European Economic Area and similar jurisdictions), our legal bases for processing your information include: contractual necessity (to provide you the Services you request), legal obligation (to comply with laws), legitimate interests (to improve our Services, secure our platform, and conduct business within reasonable expectations and minimal privacy impact), and consent (where you have expressly given it, such as for optional marketing communications or certain cookie uses). Under POPIA, we ensure processing is done lawfully and reasonably, ensuring your privacy is not unduly infringed.

If we intend to use your personal data for a new purpose not originally described in this policy, we will notify you and obtain your consent when required by law.

We use a minimal number of cookies and similar technologies on ChatInc.com, and we do so in a manner that respects your privacy:

Essential Cookies: These cookies are necessary for our website to function properly. For example, when you sign in, we use cookies to maintain your session so you don’t have to log in repeatedly as you navigate the site. These cookies also help with security (for instance, by enabling us to detect fraudulent logins) and enabling core features. You cannot opt out of essential cookies because our Service cannot run without them, but they are temporary and usually expire when you log off or shortly after.
Functional Cookies: In some cases, we use cookies to remember your preferences and settings to enhance your experience. For example, a cookie might remember your chosen language or other customizations so that you don’t have to set them every time. These cookies are aimed at providing you with a smoother, more personalized experience, but they are not used to track you or profile you for advertising.
Analytics (Limited Use): We may use our own analytics or third-party analytics services to collect information about how users interact with our site (such as what pages are visited, how long users stay, and what features are used). This helps us understand usage patterns and improve our Services. Any analytics providers we use are instructed not to use your data for any purpose outside of providing analytics services to us. We do not currently use Google Analytics or similar advertising-oriented trackers that collect extensive data; if we introduce an analytics tool in the future, we will update this policy and ensure it does not involve profiling or selling data.
No Advertising or Profiling Cookies: ChatInc does not use advertising cookies or social media trackers to target you with ads. We do not allow third-party advertisers to collect information about your browsing behavior on our site, and we do not engage in demographic-based tracking or ad targeting. You will not see third-party banner ads on ChatInc, and we do not sell your browsing behavior to marketing companies.
Your Choices: Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, please note that disabling cookies may affect some functionalities of our site (for example, you may not be able to stay logged in or use certain features). Some browsers or extensions also offer “Do Not Track” signals. While there is currently no industry standard for DNT signals, we want to reiterate that we do not engage in tracking beyond the limited scope described here, whether or not a DNT signal is received.

For more detailed information about the cookies we use and your options, please refer to our Cookie Policy (if available) or contact us with any questions. We aim to be transparent about any tracking and ensure it is used only in ways that respect your privacy and comply with applicable law.

We understand the importance of keeping your personal information confidential. ChatInc does not sell, rent, or trade your personal data to third parties for their own marketing or any other purpose. We only share your information in the following circumstances:

Within Our Organization: Personal data may be accessed by employees and personnel of ChatInc, but only on a need-to-know basis and subject to strict confidentiality obligations. Our staff are trained on data protection and are required to handle your data in compliance with this Privacy Policy and applicable laws.
With Your Consent: We will share your information with third parties if you have given us explicit consent to do so. For example, if you agree to link your ChatInc account with another service or participate in a co-sponsored event where you ask us to share your details. In such cases, we will let you know what data will be shared and with whom, and we will only proceed with your approval.
Third-Party Service Providers (Processors): We use trusted third-party companies to help us operate and improve our Services. These providers act on our behalf (“data processors”) and may process your personal information only under our instructions and for the purposes described below. They are contractually obligated to protect your data and cannot use it for their own purposes. Our key service providers include:
- Facebook: We integrate with Facebook to offer an optional login method via Facebook Login. If you choose to log in or sign up with your Facebook account, Facebook will ask your permission to share certain information with us (such as your name, email address, and profile information). We only use this information to streamline your registration and login process. Facebook may also know that your email or identity is used on our site for authentication; however, we do not share any of your activities on ChatInc back to Facebook. This integration is governed by Facebook’s own privacy policy, and we recommend reviewing Facebook’s policies if you use this option. Important: Using Facebook Login is completely optional, and we provide alternative registration and login methods.
- Zendesk: We use Zendesk to manage customer support inquiries and our helpdesk system. If you contact us for support via our website’s help widget or by email, your support ticket and contact information are processed through Zendesk. This allows us to efficiently track and respond to your requests. Zendesk will have access to the information you provide in the support ticket (such as your email address and the details of your request or issue). Zendesk acts as a data processor on our behalf and is bound by strict confidentiality and data protection obligations. They may use cookies or similar technologies in the support widget to function properly (for example, to keep track of your support chat session), but these are not used for profiling or any purposes outside of customer support.
- Stripe: We partner with Stripe for secure payment processing. When you make a payment on ChatInc (such as purchasing a subscription or other paid services), the payment information you provide (e.g., credit card number, CVV, expiration date, billing address) is transmitted directly to Stripe. Stripe processes your payment and returns a confirmation to us. We do not see or store your full financial account details (such as full credit card numbers) on our servers. Stripe may store your payment details (for example, to facilitate future payments or refunds) in accordance with their own security and privacy practices. Stripe is certified as PCI-DSS compliant, which means it adheres to high standards of payment data security. We share only the minimum necessary information with Stripe, such as the transaction amount and your account identification, to complete the transaction.
- Other Service Providers: We may use additional service providers for things like infrastructure hosting, email delivery, or analytics (as described in the Cookies/Analytics section). For instance, our website might be hosted on a cloud service platform that stores data on its servers, or we might use an email service to send account verification and notification emails. These providers will have access to data only as needed to perform their functions on our behalf (e.g., a cloud provider will store data you input, an email provider will handle your email address to send communications). We select providers who have demonstrated strong security practices and we execute data protection agreements (including Standard Contractual Clauses when applicable for international transfers) with them to ensure your data remains protected according to GDPR, POPIA, and other laws.
Legal Requirements and Protection: We may disclose your information if we are compelled to do so by law or legal process, or if we have a good-faith belief that such disclosure is necessary to (i) comply with a legal obligation (for example, responding to a court order, subpoena, or a lawful request by public authorities, including to meet national security or law enforcement requirements), (ii) protect and defend the rights, property, or safety of ChatInc, our users, or others, (iii) investigate or assist in preventing any violation or potential violation of the law or our Terms of Service, or (iv) protect against legal liability. In all such cases, we will only disclose the minimum information necessary and will, if lawful and practical, inform you of the requirement.
Business Transfers: If ChatInc is involved in a merger, acquisition, sale of assets, bankruptcy, or other business transaction, user information may be transferred to a successor or affiliate as part of that transaction. If this happens, we will ensure that the new entity is bound to the same commitments for protecting your privacy as outlined in this policy. We will also notify you (for example, via email or a prominent notice on our site) if your data becomes subject to a different privacy policy or if we need your consent for certain uses after the transfer.

Importantly, we do not share your personal information with any third parties for their own marketing or advertising purposes, and we do not sell your data. Any third-party access to user data is solely to help deliver our own Services or to comply with the law, and such third parties are bound to strict privacy and security obligations.

We take data security very seriously and have implemented a variety of measures to protect your personal information from unauthorized access, use, alteration, or destruction. These measures include:

Encryption: All communications between your browser and our website are encrypted using industry-standard Secure Socket Layer (SSL)/Transport Layer Security (TLS) technology. This means that when you enter personal information on ChatInc, such as your login credentials or any sensitive data, it is transmitted securely over the internet. We also encrypt sensitive data at rest when stored in our databases (for example, passwords are hashed and salted, and other sensitive fields may be encrypted).
Access Controls: Access to personal data is restricted to authorized ChatInc personnel and trusted contractors who need the information to perform their job duties (for example, customer support, technical maintenance, or data analysis). All such personnel are subject to strict confidentiality obligations and undergo training on privacy and data security. We employ the principle of least privilege, meaning individuals only access the minimum data needed for their tasks. Administrative access to systems handling personal data is protected with strong authentication (such as multi-factor authentication) to reduce the risk of unauthorized access.
Secure Infrastructure: We host our Services on reputable cloud platforms that employ robust security practices, including firewalls, intrusion detection systems, and regular security audits. Our servers are kept up to date with security patches to protect against vulnerabilities. We also back up critical data regularly to prevent data loss, and these backups are secured.
Monitoring and Testing: We monitor our systems for possible vulnerabilities and attacks, and we use up-to-date anti-malware and threat-detection software. We periodically conduct security assessments and penetration testing (sometimes via independent third-party experts) to identify and address potential security risks. Our code and systems are reviewed for security compliance with industry best practices.
Payment Security: As noted, all payments are processed by Stripe, which is PCI-DSS compliant. This compliance assures that your payment information is handled with stringent security standards designed to protect credit card data. We do not store sensitive payment information on our systems, further reducing risk.
Organizational Policies: We have internal policies and incident response plans in place to handle any suspected data security incidents. In the unlikely event of a data breach affecting your personal information, we will notify you and the relevant authorities as required by POPIA, GDPR, and other applicable laws. We will provide timely information on the extent of the breach, the data involved, any risks to you, and the measures we are taking to address it.

Despite our efforts, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to protect your personal data using commercially acceptable means, we cannot guarantee its absolute security. We encourage you to also take precautions, such as using a strong unique password for our site, not sharing your account credentials, and logging out after using the Services from a shared device.

If you have reason to believe that your interaction with us or your data might no longer be secure (for example, if you feel your account has been compromised), please contact us immediately using the contact information provided at the end of this policy.

ChatInc is a service that may be accessed by users around the world. The personal information we collect may be stored and processed in your region, in South Africa (where our company is based), or in other countries where we or our service providers maintain facilities or operations. This means that your information could be transferred to, or accessed from, a country that may not provide the same level of data protection as your home country.

Our Commitment to Lawful Transfers: Whenever we transfer personal data across national borders, we do so in compliance with applicable data protection laws. If you are located in South Africa, your data may be transferred out of South Africa only under conditions allowed by POPIA – for example, if the recipient country’s privacy laws provide similar protection, if we have a binding agreement with the recipient ensuring the protection of your information (such as standard contractual clauses), if the transfer is necessary for the performance of a contract with you or for your benefit, or if you have consented to the transfer. If you are located in the European Economic Area (EEA) or a country with similar cross-border data rules, we will similarly ensure that any international transfer is covered by appropriate safeguards under GDPR (such as the European Commission’s Standard Contractual Clauses or an adequacy decision, or through your explicit consent when allowed).

Third-Party Services Abroad: Many of our third-party service providers (Facebook, Zendesk, Stripe, etc.) are global companies. For instance, if you are outside the United States, please be aware that Facebook and Stripe may process data on servers in the U.S. or other regions. Zendesk might route your support ticket data to servers in the U.S., EU, or other jurisdictions depending on their operations. We carefully select providers that demonstrate strong data protection standards, and we have agreements in place to ensure they protect your information no matter where it is processed.

Data Storage Location: At present, our primary servers are [if known, mention location; if not, say “in secure data centers which may be in multiple countries”]. Regardless of where data is stored, this Privacy Policy and our internal policies govern that data.

Your Rights and Protection: We want you to feel confident about how we handle your data internationally. If you have questions about our data transfer practices, or need more information about the safeguards we have in place for international transfers, please contact us. We will provide additional details as needed, and if required, we can provide copies of the relevant contractual safeguards (subject to any necessary confidentiality restrictions).

By using our Services or by providing us with your information, you consent to the transfer of your personal data to other countries as described in this section, in accordance with this Privacy Policy. We will always take steps to ensure your information is treated securely and in accordance with this policy wherever it is processed.

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Policy, and to comply with legal and contractual requirements. The retention period can vary depending on the type of information and the context of processing:

Account Information: We keep the personal information you provide during registration (such as your name, email, and account credentials) for as long as your account remains active. If you choose to deactivate or delete your account, or if we terminate your account in accordance with our Terms of Service, we will delete or anonymize your personal information within a reasonable period after the account closure, except to the extent we need to retain it for legal reasons (such as resolving disputes or meeting legal obligations). Inactive accounts may also be deleted after an extended period of non-use, but we will attempt to notify you before this happens.
User-Generated Content: Content you create on the platform (like chat messages, posts, or files you upload) may be stored as long as your account is active, so that you and your intended recipients can access it. If you delete specific content (where such an option is available, e.g., deleting a message or removing a post), we will remove that content from active view. However, residual copies might persist temporarily in backups or archived copies for a short period (which are then deleted according to our backup retention schedule). If you delete your account entirely, we will also delete or anonymize your user-generated content, unless it has been shared with others who still have active accounts (for example, messages you sent to another user may remain visible to that user), or we are required to retain it for legal reasons.
Support and Contact Information: If you contact us for support or other inquiries, we may retain the correspondence (including any personal information you provided in the request) for a period necessary to address your issue and improve our support processes. Typically, support tickets via Zendesk and related email communications are retained for [e.g., 1-2 years] and then deleted or anonymized, unless we need to retain them longer for legal purposes (such as evidence in case of a dispute).
Payment Records: We retain transaction records and related personal data (such as invoices, billing information, and transaction history) as long as required by accounting and tax regulations. In South Africa, for instance, financial records might need to be kept for a minimum number of years to comply with SARS (South African Revenue Service) requirements. In general, we retain payment and financial records for at least five (5) years or as otherwise mandated by law, after which we will securely delete or anonymize them. Note that while we keep records of transactions (e.g., that a payment of X was made by a user on a certain date), your sensitive payment details are stored by Stripe, not by us.
Usage Data: Analytical data and log files (like server logs of website access) are retained for a shorter period for troubleshooting and analysis. Typically, raw logs are kept for a few months up to a year, and aggregated analytics may be retained longer in a non-identifiable form. We ensure that any usage data kept does not directly identify you, or if it does, it’s kept no longer than necessary for the analysis purpose.
Legal Compliance and Protection: We may need to retain certain information beyond the periods above if required by law or if the data is needed for an ongoing legal matter. For example, if we receive a legal hold or request from law enforcement, or if we are involved in litigation, we will retain the relevant data until the issue is resolved and it is safe to delete. Similarly, if you exercise certain privacy rights (such as objecting to processing or requesting restriction), we might keep a record of your request and our response in order to demonstrate compliance with legal obligations.

When we no longer have a legitimate need or legal obligation to retain your personal information, we will either securely delete it or anonymize it (so that it can no longer be associated with you). If deletion is not immediately possible (for example, because the data is stored in secure backups), we will ensure the data remains securely stored and isolated from any further active processing until deletion is possible.

We respect your rights to your personal data and have processes in place to help you exercise them. Depending on your jurisdiction and applicable law (POPIA, GDPR, CCPA, etc.), you may have some or all of the following rights:

Right to Access: You have the right to request confirmation of whether we are processing your personal information, and if so, to request a copy of the personal data we hold about you. We will provide you with a copy of your data in a commonly used electronic format, unless doing so would adversely affect the rights and freedoms of others (for example, disclosing another person’s information).
Right to Rectification: If any of your personal information we have is inaccurate or incomplete, you have the right to request that we correct or update it. You can also make certain changes directly by logging into your account settings (e.g., updating your profile information or email address).
Right to Erasure: Also known as the “right to be forgotten,” you may request that we delete your personal data. This is not an absolute right, but we will honor it to the extent required by law. For example, you can request deletion of your account and we will remove your personal information unless we need to keep certain details for legal or security reasons (as explained in the Data Retention section). Content you have posted may also be deleted at your request, provided it is within our control to do so (note that content shared with other users or posted publicly might remain accessible to those users even after your account is deleted, as it might be considered part of their records).
Right to Restrict Processing: You have the right to ask us to restrict or “pause” the processing of your personal data under certain circumstances – for instance, if you contest the accuracy of the data or if you believe the processing is unlawful but you prefer restriction over deletion. When processing is restricted, we will still store your data but not use it further until the restriction is lifted (unless for legal reasons).
Right to Object: You have the right to object to our processing of your personal information when such processing is based on legitimate interests. If you object, we will review your request and stop processing the data in question unless we have a compelling legitimate ground to continue (for example, a legal requirement). Where your personal data is used for direct marketing purposes (which would only apply if you opted into such communications), you can object at any time and we will cease using your data for that purpose immediately.
Right to Withdraw Consent: In cases where we rely on your consent to process personal data (such as optional marketing emails or certain types of cookies), you have the right to withdraw your consent at any time. Withdrawing consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, and it will not affect processing of your personal data under other legal bases (e.g., if processing is necessary for providing the service). For example, you can unsubscribe from marketing emails through the provided link, or adjust your cookie preferences via our website (if applicable).
Right to Data Portability: Under GDPR and some other jurisdictions, you have the right to request a copy of certain personal data in a structured, commonly used, and machine-readable format so that you can transmit it to another service provider. This typically applies to data you provided to us directly and that we process by automated means on the basis of your consent or a contract. If you require such data, we will supply it to you in a suitable format (for example, a CSV or JSON file) upon request.
Rights under POPIA: In addition to some of the overlapping rights above, South African users have the right to object to the processing of personal information in certain cases (for instance, for purposes of direct marketing by means of unsolicited communications) and the right to lodge a complaint with the Information Regulator. POPIA also ensures you the right to institute civil proceedings if your rights under the Act are violated. We fully uphold these rights and provide South African users with the ability to exercise them in line with POPIA’s provisions.
Rights under CCPA (for California Residents): If you are a California resident, you have specific rights under the CCPA/CPRA, including the right to know what personal information we collect, use, and disclose about you, the right to request deletion of your personal information (with similar exceptions as noted above), and the right to not be discriminated against for exercising your privacy rights. You also have the right to opt out of the “sale” or “sharing” of your personal information. However, as stated, ChatInc does not sell your personal information to third parties for monetary or other valuable consideration. If in the future we were to engage in any activity that could be construed as a “sale” or “share” under CCPA (for example, using certain advertising cookies), we would implement a mechanism for you to opt out. As of the effective date of this policy, such activities are not applicable to our Services.

Exercising Your Rights: You can exercise your rights at any time by contacting us using the contact details provided in the “Contact Us” section below. Please be as specific as possible about which rights you wish to exercise, and the scope of your request, so we can respond most effectively. We may need to verify your identity before fulfilling certain requests (to protect your privacy and security), in which case we might ask for some information or identification to confirm that you are the account holder or data subject in question.

For data access and deletion requests, we will respond within the timeframes required by law (under GDPR, typically within one month; under CCPA, within 45 days; under POPIA, as soon as reasonably possible, etc.), and this timeframe can be extended once if necessary with notice to you. We will inform you if we cannot fulfill your request in whole or in part due to a legal exception – for example, we might not delete data that we are required to keep for legal compliance, or we might not provide certain information if doing so would infringe on another’s privacy.

We will not charge you a fee for exercising your rights unless the requests are manifestly unfounded or excessive (in which case, we may charge a reasonable fee or refuse the request as permitted by law). Rest assured, we are committed to enabling you to exercise control over your personal information and will assist you in every reasonable way.

ChatInc’s Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 (or under the equivalent minimum age for providing consent in the jurisdiction you are in, such as 16 in certain regions under GDPR). If you are not old enough to have authority to consent to our processing of your personal data in your country, you should not use ChatInc or provide any personal information to us unless your parent or guardian provides verifiable consent.

If we become aware that we have inadvertently collected personal information from a child below the eligible age without proper consent, we will take steps to delete that information as soon as possible. Parents or guardians who believe that their child may have provided us with personal data without their consent should contact us immediately so that we can investigate and take appropriate action.

We encourage parents and guardians to supervise their children’s online activities and to help enforce this Privacy Policy by instructing their children never to provide personal information on this site or any other without parental permission.

We may update or revise this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will revise the “Effective Date” at the top of this policy. If the changes are significant, we may also provide a more prominent notice (such as on our homepage or via email notification of the changes).

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. If you continue to use ChatInc’s Services after a Privacy Policy update, it will signify your acceptance of the changes. Where required by law (for example, if a change would materially affect previously collected data in a way that requires consent), we will obtain your consent before implementing the change.

If we ever were to make a change that involved using your personal information for a new purpose that is not compatible with the purposes for which it was originally collected, we would provide you with a meaningful notice and the opportunity to consent to such new purpose.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

ChatInc Privacy Team
Email: support@chatinc.com

Unit C2/116, 1st Floor, Block2, Northgate Park,
Corner Section Street & Koeberg Road.
Paarden Eiland
7405
Cape Town

We will respond to your inquiries as promptly as possible, typically within a few business days. If you are contacting us to exercise a privacy right, please see the “Your Rights and Choices” section above for information on the process and expected timelines.

If you are in South Africa and are not satisfied with our response to a privacy-related matter, you have the right to lodge a complaint with the Information Regulator (South Africa). If you are in the European Union/EEA, you have the right to lodge a complaint with your local Data Protection Authority (Supervisory Authority). We would, however, appreciate the chance to address your concerns first, so please consider reaching out to us directly so that we can try to resolve any issues.

Thank you for entrusting ChatInc with your personal information. We value your privacy and are dedicated to safeguarding it.

Privacy Policy | Chat Inc

1. Information We Collect

2. How We Use Your Information

3. Cookies and Tracking Technologies

4. Disclosure of Your Information

5. Data Security

6. International Data Transfers

7. Data Retention

8. Your Rights and Choices

9. Children’s Privacy

10. Updates to This Privacy Policy

11. Contact Us