WhatsApp MarketingCustomer ExperienceEmployee Experience

1 click to
reach every employee, instantly

Meet the WhatsApp Communication Platform that transforms how your team connects, collaborates, and grows. Ensuring every employee feels informed, valued, and part of the team.

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The WhatsApp Employee Experience platform that helps you...

Boost Employee Retention
Enhance Onboarding
Reach Frontline Employees
Support Employees
Empower Managers
Increase Productivity

Boost Employee Retention

Keep your team committed with a solution that elevates every moment at work.
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Bespoke check-ins that make every employee feel truly valued.
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Dynamic rewards that celebrate wins and spark ongoing enthusiasm.
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Intuitive growth updates that chart clear career paths.
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Predictive insights that spot challenges and empower swift action.
EMPOWER MY TEAM

Enhance Onboarding Journeys

Kickstart every new hire's experience with an onboarding process that's as smart as it is seamless.
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Tailor welcome flows that instantly immerse new hires in your culture.
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Automate essential training and resource delivery for immediate clarity.
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Guide every step with intuitive prompts that reduce friction from day one.
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Leverage actionable insights to fine-tune the journey and ensure lasting impact.
EMPOWER MY TEAM

Reach Frontline Employees

Break down barriers and keep your frontline connected with a platform that delivers vital updates wherever they are.
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Tailor mobile-first updates to bring critical information directly to the field.
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Empower on-the-go access to essential resources and support with intuitive alerts.
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Bridge the gap between headquarters and the frontline with lightning-fast messaging.
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Drive operational excellence by ensuring every voice on the front line is heard.
EMPOWER MY TEAM

Provide Instant Support for Employees

Ensure every team member gets the help they need exactly when it matters.
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Offer an intuitive support channel that resolves queries on the spot.
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Streamline troubleshooting with smart, automated guides that cut downtime.
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Centralise all assistance in one hub to keep your team empowered.
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Turn challenges into quick wins that boost confidence and productivity.
EMPOWER MY TEAM

Empower Managers with Insights

Give your leaders a unified view of performance turning data into actionable strategies.
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Access a performance snapshot of all critical engagement and efficiency metrics.
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Analyse behavioural trends across channels to pinpoint specific areas for enhancement.
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Tailor reporting features to track bespoke KPIs that reflect your team’s unique dynamics.
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Utilise forward-looking analytics to forecast emerging challenges and opportunities.
EMPOWER MY TEAM

Increase Productivity

Rev up your team’s efficiency and streamline workflows that eliminate needless delays.
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Automate routine tasks so your team can focus on high-value work.
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Send reminders for training sessions, deadlines, and certifications.
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Integrate seamlessly with existing systems for a smooth, frictionless workflow.
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Optimise processes using real‑time insights to swiftly eradicate bottlenecks.
EMPOWER MY TEAM

with dynamic employee communcation that let's you

Distribute training schedules
Schedule one‑on‑one onboarding sessions
Allow shift change requests via messaging
Send welcome messages & onboarding guides
Distribute internal announcements
Send timely shift reminders
Dispatch daily/weekly shift schedules
Send meeting invites
Collect employee feedback via surveys
Send shift schedules
90% adoption rate for WhatsApp comms
35% improvement in collaboration
30% reduction in absenteeism
70% increase in survey participation
60% improvement in compliance with policies
45% higher feedback survey response
50% faster onboarding using WhatsApp
55% increase in self-service adoption
50% decrease in HR resolution time
3x faster response time to inquiries
65% reduction in HR workload
70% increase in internal communication efficiency
40% improvement in employee satisfaction

We go beyond expectation

and help your business achieve...

90% adoption rate for WhatsApp comms
35% improvement in collaboration
30% reduction in absenteeism
70% increase in survey participation
60% improvement in compliance with policies
45% higher feedback survey response
50% faster onboarding using WhatsApp
55% increase in self-service adoption
50% decrease in HR resolution time
3x faster response time to inquiries
65% reduction in HR workload
70% increase in internal communication efficiency
40% improvement in employee satisfaction
12% increase in average order value (AOV)
35-50% increase in customer lifetime value
70% improved brand perception
63% lead-to-conversion rate
50% increase in merchandise sales
3x increase in repeat customers with WA
5x increase in inquiries from customers
28% lead-to-conversion rate
300% ROI from segmented marketing messages
500% increase in lead generation with chatbots
68% repeat customer rate using WhatsApp
85-95% open rate for marketing comms
5% conversion rate through WhatsApp
15-20% click-through rate (CTR) to website
1,500-2,500% return on campaign spend (ROCS)
0.3-0.6% opt-out rate with WhatsApp

WhatsApp EX for industries you know and love

Retail & E-commerce
Logistics & Supply Chain
FMCG
Manufacturing
Remote Work
Travel
Education & Training
Hospitality
Healthcare & Telemedicine
Fashion
Beauty
Jewellery
Homeware
Wellness
Retail & E-commerce
Travel

WhatsApp API Solutions
for Every Touchpoint

Chat with Employees

Chat with Customers

Automate Inquiries

Integrate with Zendesk

flEX

Platform
The dynamic tool that transforms internal communication into an engaging, inclusive experience.

Why employees trust flEX:
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Stay Connected:
Celebrate every milestone and event with messages that make every team member feel truly valued.
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Instant Learning:
Access essential training, resources, and guides effortlessly to empower continuous growth.
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Always in the Loop:
Receive clear, timely updates that ensure no one ever misses a beat.
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Effortless Onboarding:
Enjoy a smooth, intuitive onboarding process that makes joining the team stress‑free.
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Live

Platform
Streamline communication, eliminate silos, and enable your teams to excel with a unified platform.

Why support teams trust Live:
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Unified Collaboration:
Integrate multiple channels into one central hub, ensuring every voice is heard.
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Effortless Escalation:
Flag and escalate issues seamlessly so that critical challenges receive immediate attention.
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Smart Knowledge Sharing:
Tag conversations, share notes, and key threads to build a rich, easily accessible knowledge base.
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Smooth Handoffs:
Ensure seamless transitions between team members with complete conversation histories and context.
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Automate

Service
Convert everyday routines into engaging, efficient interactions with our intelligent chatbot solutions.

Why employees trust Automate:
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Direct HR Access:
Instantly view payslips, submit leave requests, update details, and access policies, all in one place.
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Hassle-Free Onboarding:
Guide new hires through a clear, step‑by‑step automated journey that sets them up for success.
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Prompt Issue Resolution:
Enable staff to quickly log tickets, reset passwords, and address common issues.
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Individual Training Assistance:
Deliver targeted training modules, timely reminders, and interactive follow-ups designed for growth.
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Proactive

Zendesk App
Integrate WhatsApp into your support workflows, driving renewed engagement and business growth.

Why Zendest users trust Proactive:
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Initiate Conversations:
Send WhatsApp messages directly from Zendesk, start interactions before customers even submit a ticket.
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Revive Interactions:
Quickly reopen closed WhatsApp tickets to re-engage customers and resolve issues promptly.
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Scale Outreach:
Broadcast targeted WhatsApp campaigns using Zendesk tags, reaching key segments with precision.
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Interactive Templates:
Utilise rich media and quick-reply buttons in messages to enhance interactivity and customer engagement.
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Need a Marketing boost?

Join a thriving client list today!
>2000%
ROI
A retail client sought to boost engagement & assess WhatsApp's ROI using vouchers & a pilot rewards program.
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flEX
Automate
Retail
Marketing
14%
sales lift
A retail client needed a way to boost sales, drive conversions & see a better ROI.
Download Case Studyarrow-right
flEX
Retail
Marketing
335%
ROI
A retail client needed a way to increase engagement with their vouchers to drive conversions & ROI
Download Case Studyarrow-right
flEX
Retail
Marketing

Try flEX for yourself

Take back control of your employee comunication with a solution that just makes your life easy! Oh and it's FREE to sign-up and play in platform. No CC required.
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We’ll help you along your WhatsApp journey

See what lies ahead in your WhatsApp journey or explore our knowledgebase and find the answers you need to be successful.

BOOK
A CALL

More

Talk.

Chat Inc helps you talk the talk so you can walk the walk confidently. Know your message resonates each and every time you hit send.

Smiles.

When you well so do we and we know the most valuable currency is smiles when it comes to your staff.

Wins

We help you understand your employees by providing a platform to mould your teams and staff to the perfect fit.

Have an EX question?
We've got you.

General
Pricing
Trials
Onboarding
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Is chat inc a good fit for frontline communication?
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How does Chat Inc improve employee onboarding and transitions?
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How do I keep employees engaged and aligned across regions?
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Can I track the effectiveness of my internal communications?
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What tools help resolve internal employee queries faster?
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What results can I anticipate?
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Customers today expect brands to reach out with individualized messages in real time, and they want to feel like the brand truly understands their needs. It’s about more than just sending a message—it’s about showing you’re speaking directly to them.  It’s about more than just sending a message
person-simple-bike
What results can I anticipate?
caret-circle-down
Customers today expect brands to reach out with individualized messages in real time, and they want to feel like the brand truly understands their needs. It’s about more than just sending a message—it’s about showing you’re speaking directly to them.  It’s about more than just sending a message
person-simple-bike
What results can I anticipate?
caret-circle-down
Customers today expect brands to reach out with individualized messages in real time, and they want to feel like the brand truly understands their needs. It’s about more than just sending a message—it’s about showing you’re speaking directly to them.  It’s about more than just sending a message
person-simple-bike
What results can I anticipate?
caret-circle-down
Customers today expect brands to reach out with individualized messages in real time, and they want to feel like the brand truly understands their needs. It’s about more than just sending a message—it’s about showing you’re speaking directly to them.  It’s about more than just sending a message
person-simple-bike
What results can I anticipate?
caret-circle-down
Customers today expect brands to reach out with individualized messages in real time, and they want to feel like the brand truly understands their needs. It’s about more than just sending a message—it’s about showing you’re speaking directly to them.  It’s about more than just sending a message
person-simple-bike
Is there a free trial available?
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Yes, there is a free 14-day trial for our Zendesk app - Proactive.
person-simple-bike
What results can I anticipate?
caret-circle-down
Customers today expect brands to reach out with individualized messages in real time, and they want to feel like the brand truly understands their needs. It’s about more than just sending a message—it’s about showing you’re speaking directly to them.  It’s about more than just sending a message
person-simple-bike
What results can I anticipate?
caret-circle-down
Customers today expect brands to reach out with individualized messages in real time, and they want to feel like the brand truly understands their needs. It’s about more than just sending a message—it’s about showing you’re speaking directly to them.  It’s about more than just sending a message
person-simple-bike
What results can I anticipate?
caret-circle-down
Customers today expect brands to reach out with individualized messages in real time, and they want to feel like the brand truly understands their needs. It’s about more than just sending a message—it’s about showing you’re speaking directly to them.  It’s about more than just sending a message
person-simple-bike
What results can I anticipate?
caret-circle-down
Customers today expect brands to reach out with individualized messages in real time, and they want to feel like the brand truly understands their needs. It’s about more than just sending a message—it’s about showing you’re speaking directly to them.  It’s about more than just sending a message
ph-clock-countdown
How long will onboarding take?
caret-circle-down
Customers today expect brands to reach out with individualized messages in real time, and they want to feel like the brand truly understands their needs. It’s about more than just sending a message—it’s about showing you’re speaking directly to them.  It’s about more than just sending a message
ph-clock-countdown
How long will onboarding take?
caret-circle-down
Customers today expect brands to reach out with individualized messages in real time, and they want to feel like the brand truly understands their needs. It’s about more than just sending a message—it’s about showing you’re speaking directly to them.  It’s about more than just sending a message
ph-clock-countdown
How long will onboarding take?
caret-circle-down
Customers today expect brands to reach out with individualized messages in real time, and they want to feel like the brand truly understands their needs. It’s about more than just sending a message—it’s about showing you’re speaking directly to them.  It’s about more than just sending a message
ph-clock-countdown
How long will onboarding take?
caret-circle-down
Customers today expect brands to reach out with individualized messages in real time, and they want to feel like the brand truly understands their needs. It’s about more than just sending a message—it’s about showing you’re speaking directly to them.  It’s about more than just sending a message
ph-clock-countdown
How long will onboarding take?
caret-circle-down
Customers today expect brands to reach out with individualized messages in real time, and they want to feel like the brand truly understands their needs. It’s about more than just sending a message—it’s about showing you’re speaking directly to them.  It’s about more than just sending a message
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Contact Us
Contact Ussales@chatinc.comsupport@chatinc.com+27 21 110 5562
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