Proactive messaging on WhatsApp through Zendesk

Proactive features
that drive real WhatsApp results

Initiate Key Conversations

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Direct Outbound Messaging:
Send WhatsApp messages directly from your Zendesk workspace, giving agents the power to initiate conversations.

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Instant Engagement:
Enable your team to start customer interactions as soon as they identify an opportunity, ensuring timely and effective outreach.

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Seamless Zendesk Integration:
Operate within your existing Zendesk environment so that messaging is a natural extension of your support process.

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Data-Driven Decision Making:
Utilise customer insights to determine the optimal moments for outreach, increasing engagement and satisfaction.

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Re-Open WhatsApp Tickets

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Revitalise Customer Interactions:
Give your support team the power to manually re‑open tickets, ensuring no customer concern is left behind.

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Recover Missed Opportunities:
Enable agents to provide context‑rich responses that address unresolved issues and foster lasting customer relationships.

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Sustain Continuous Engagement:
Keep the conversation going with proactive, thoughtful follow‑ups that transform support into relationship building.

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Personalised Follow‑Up:
Enable agents to provide context‑rich responses that address unresolved issues and foster lasting customer relationships.

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Bulk Messaging for Campaigns

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Wide-Reach Promotional Campaigns:
Engage thousands of customers simultaneously with compelling, branded campaigns that drive conversions.

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Scalable Service Updates:
Distribute critical service information and policy changes at scale, ensuring every customer stays informed and confident.

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Customisable Messaging at Scale:
Personalise with dynamic variables and thoughtul formatting, so every campaign feels tailored to each recipient.

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Optimised Audience Segmentation:
Leverage advanced segmentation so each message reaches the right audience.

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Interactive Messaging

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Effortless Quick Replies:
Enable customers to respond instantly using custom quick reply buttons, reducing friction and boosting engagement.

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Rich Media Integration:
Enhance your messages with targeted images, videos, and GIFs that capture attention and clearly convey your brand’s story.

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Seamless Feedback Collection:
Incorporate interactive polls and feedback prompts that let customers share their opinions in real time.

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Guided Conversational Flows:
Design intuitive messaging journeys that lead customers step‑by‑step through inquiries or purchase processes.

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Ticketing Automation

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Automatic Reply Logging:
Instantly capture every incoming reply as a support ticket, so every customer interaction is accounted for.

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Intelligent Ticket Categorisation:
Automatically sort tickets by type and urgency, reducing manual effort so organised for rapid resolution.

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Prioritise of High‑Value Inquiries:
Identify and flag critical queries so that your team can focus immediately on resolving the most important issues.

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Fast Issue Resolution:
Speed up answers by routing critical inquiries to the right agents immediately, reducing customer wait times.

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