Live is our omni-channel centralized communication hub that streamlines all your customer interactions into one place, making it easier for your support team to respond swiftly and efficiently. flEX, on the other hand, is designed for broadcasting bulk WhatsApp messages, perfect for marketing campaigns or wide-scale announcements. Together, they enhance customer experience by ensuring seamless communication and quick responses. Whether you're nurturing leads or providing post-purchase support, these tools keep your customers engaged and satisfied.

Service conversations are user-initiated interactions that allow you to respond to common customer service queries efficiently. Using Live, you can automate responses to typical questions, freeing up your team to handle more complex issues. This not only builds stronger customer relationships but also reduces the time and resources spent on repetitive inquiries.

Absolutely! With Live, you can engage customers using personalized service messages that share product availability, make recommendations, and finalize service details. flEX allows you to broadcast these messages to a larger audience, ensuring that everyone gets the latest updates and offers. This proactive approach keeps customers informed and more likely to make a purchase.

With flEX, you can send a variety of message types including HTML-rich images, interactive buttons, surveys, and more. These features not only enhance message engagement but also provide a dynamic way to communicate with your audience, ensuring your campaigns stand out. Check out our Template Library for inspiration.

WhatsApp boasts an impressive 80% open rate, making it far more effective than traditional channels like email or SMS. It also offers interactive features that enhance engagement, such as quick reply buttons and rich media. This makes WhatsApp a powerful tool for reaching a broad audience and driving better customer interactions. See how other brands have succeeded in our Success Stories.