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Proactive WhatsApp Add-on for Zendesk

Proactively Initiate One-to-One or Bulk WhatsApp Conversations with Customers in Zendesk !

An add-on for Zendesk Agents, that empowers them to re-open the WhatsApp window and send Bulk WhatsApp messages at SCALE with the use of tags.

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The Power of WhatsApp inside Zendesk Agent

With Chat Inc Proactive, anticipate customer needs and respond promptly, all from one centralized platform.

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Start New Conversations

Proactively send WhatsApp Templates to customers without an open ticket in Zendesk.

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Re-open WhatsApp Tickets

Re-open WhatsApp tickets that have closed due to the 24 hour conversation window.

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Bulk Messaging

Broadcast bulk WhatsApp Campaigns synced directly with your Zendesk contacts (via tags).

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Interactive Messaging

Send WhatsApp messages that contain quick reply buttons, images, documents and variables.

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Ticketing Automation

Automatic ticket creation when users reply to your WhatsApp template messages.

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Tracking & Reporting

Measure performance of one to one and blast campaigns with tracking and analytics.

See what you can do with Chat Inc Proactive & WhatsApp

Empower your customer process with proactive today. Choose the best option to always stay ahead.

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Ready for a game-changer? Explore the seamless power of Proactive in a personalised demo with our onboarding team. Unleash efficiency, embrace innovation – schedule your demo now! 📈💡

Software Packages & Pricing

We offer simple pricing plans. Annual and monthly pricing, find a plan that best suits your needs.

One-to-One

$ 49 pm

  • Send one-to-one Proactive WhatsApp Notifications

  • 20 Agents

    20 Agents

  • 20 Agents

    $2 per additional agent per month

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    Re-open Individual WhatsApp Tickets

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    Proactively Message a Customer without a ticket

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    Template Manager Dashboard

  • Send Bulk WhatsApp Broadcast Campaigns

  • Integrated with Zendesk Customer Database

Begin Trial
Blast

$ 149 pm

  • Broadcast bulk WhatsApp Campaigns synced with Zendesk contacts

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    1 User

  • $9 per additional user per month

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    Re-open Individual WhatsApp Tickets

  • circle-check

    Proactively Message a Customer without a ticket

  • circle-check

    Template Manager Dashboard

  • circle-check

    Send Bulk WhatsApp Broadcast Campaigns

  • circle-check

    Integrated with Zendesk Customer Database

Begin Trial
Most Popular
Suite

$ 159 pm

  • Everything in one conveniently bundled package, Better Together

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    20 Agents + 1 User

  • $2 per additional agent / $9 per additional user per month

  • circle-check

    Re-open Individual WhatsApp Tickets

  • circle-check

    Proactively Message a Customer without a ticket

  • circle-check

    Template Manager Dashboard

  • circle-check

    Send Bulk WhatsApp Broadcast Campaigns

  • circle-check

    Integrated with Zendesk Customer Database

  • Spam testing and Blocking

  • Spam testing and Blocking

Begin Trial
One to One

$ 79 pm

  • Send one-to-one Proactive WhatsApp Notifications

  • CircleWavyCheck-3

    20 Agents

  • $3.5 per additional agent per month

  • CircleWavyCheck-3

    Re-open Individual WhatsApp Tickets

  • CircleWavyCheck-3

    Proactively Message a Customer without a ticket

  • CircleWavyCheck-3

    Template Manager Dashboard

  • Send Bulk WhatsApp Broadcast Campaigns

  • Integrated with Zendesk Customer Database

Begin Trial
Blast

$ 199 pm

  • Broadcast bulk WhatsApp Campaigns synced with Zendesk contacts

  • CircleWavyCheck-3

    1 User

  • $15 per additional user per month

  • CircleWavyCheck-3

    Re-open Individual WhatsApp Tickets

  • CircleWavyCheck-3

    Proactively Message a Customer without a ticket

  • CircleWavyCheck-3

    Template Manager Dashboard

  • CircleWavyCheck-3

    Send Bulk WhatsApp Broadcast Campaigns

  • CircleWavyCheck-3

    Integrated with Zendesk Customer Database

Begin Trial
Suite

$ 221 pm

  • Everything in one conveniently bundled package, Better Together

  • CircleWavyCheck-3

    20 Agents + 1 User

  • $3.5 per additional agent / $15 per additional user per month

  • CircleWavyCheck-3

    Re-open Individual WhatsApp Tickets

  • CircleWavyCheck-3

    Proactively Message a Customer without a ticket

  • CircleWavyCheck-3

    Template Manager Dashboard

  • CircleWavyCheck-3

    Send Bulk WhatsApp Broadcast Campaigns

  • CircleWavyCheck-3

    Integrated with Zendesk Customer Database

Begin Trial

Interested? Let's get in touch!

Chat with one of our experts today, let us walk you through the the capabilities and pricing plans.

Explore Our Video Resource

Looking for tutorials or how to guides? Browse the Cha Inc knowledge resource.

setting up proactive
Chat Inc Proactive | Setting up Chat Inc Proactive

Chat Inc Proactive for Zendesk enables you to message your customers directly on WhatsApp from the agent workspace.

Today Anna will be showing you how to set up & configure Chat Inc Proactive from the Zendesk platform.

proactive - messaging
Chat Inc Proactive | WhatsApp Customers Directly from the Zendesk Agent Workspace

Chat Inc Proactive One-to-One package for Zendesk enables you to message your customers directly on WhatsApp from the agent workspace.

Today Anna will be showing you how to Create & Send a proactive notification to new and existing customers.

proactive - messaging
Chat Inc Proactive | Reopening a WhatsApp ticket in Zendesk

In this tutorial we'll be showing you how to use Chat Inc Proactive to reopen the WhatsApp 24-hour customer care window by sending pre-approved WhatsApp templates to your clients within the Zendesk agent workspace.

Got a few more questions?

Is there a trial version?

Yes, there is a 14-day free trial available.

How does Chat Inc Proactive work?

Chat Inc Proactive integrates with Zendesk Agent Workspace and enables you to re-open closed WhatsApp tickets, send WhatsApp Template Messages without an open ticket, manage WhatsApp Template Messages on your Sunshine Conversations Account, and more.

How can I manage WhatsApp Template Messages on my Sunshine Conversations Account?

Chat Inc Proactive provides the ability to create, edit, update, and delete WhatsApp Template Messages directly from your Sunshine Conversations Account. This allows you to maintain and customize your templates as needed.

How do I install Chat Inc Proactive?

Ensure you have all the required add-ons & packages. Then follow this easy tutorial to get setup in a matter of minutes.

What do I need to get started?

You will need:

1. Zendesk Professional or higher (Sunshine Conversations is included)

2. Sunshine Conversations Activated (Speak to your Zendesk Account Executive)

3. Your desired Chat Inc Proactive Package.

4. Be aware of the additional META messaging charges.

Where can I get training videos?

Certainly! You can find all training videos here

Can agents preview WhatsApp templates before sending them?

Yes, agents using Chat Inc Proactive can preview WhatsApp templates within the agent workspace before sending them to customers. This ensures that the message appears as intended.

How can Chat Inc Proactive help me update customers on support issues via WhatsApp?

Chat Inc Proactive enables you to easily update customers on support issues via WhatsApp by sending them proactive WhatsApp Template Messages. This allows for timely and efficient communication.

What access permissions do I need to use Chat Inc Proactive?

To use Chat Inc Proactive, you need admin access to Zendesk Support, admin access to Sunshine Conversations, and Zendesk Chat Messaging enabled. These permissions ensure smooth integration and functionality.

Do I need Zendesk Chat Messaging and Zendesk Chat enabled to use this tool?

Yes, both Zendesk Chat Messaging and Zendesk Chat need to be enabled for you to utilize the full features of Chat Inc Proactive. These components work together to enhance your WhatsApp messaging capabilities.

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