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We build easy to use Software, Integrations & APIs on top of WhatsApp


For businesses operating in Retail, Manufacturing, Transport and Logistics, Aviation, FMCG, Agriculture, Contact Centre, Recruitment, BPO & IT

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Join the Ranks of Iconic Brands Leveraging Chat Inc
Pepkor
Crocs
TFG
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Footgear
UnderArmour
VarsityCollrgr
Unitrans
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Woolworths Logo
Syntell

Chat Solutions that  transform 

every customer touch point



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flEX

Send laser targeted, personalised and interactive Bulk WhatsApp Campaigns that drive revenue and engages audiences.

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Automate

Build simple or highly complex Chatbots that drive digital commerce and enable digital transformation.

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Live

An omni-channel chat support platform for WhatsApp, live chat and email, with a standard integration for your customer data.

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Experience our Modular WhatsApp Ecosystem

Step into our cutting-edge WhatsApp ecosystem – more than just a messaging tool; it's your all-in-one CRM solution for every customer touch point. Seamlessly handle your WhatsApp database, send tailored broadcast messages or foster direct one-on-one interactions. Effortlessly segment and categorise your contacts for personalised outreach.

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Plus
Centralised CRM for WhatsApp

Our cloud-based CRM serves as the hub of your customer interactions. Every conversation, every detail, all in one place. Seamlessly manage customer interactions, preferences, and history, ensuring a personalised touch in every engagement. Say goodbye to scattered data and hello to organised, actionable insights.

Plus
One-on-One Messaging Excellence

Forge genuine connections with your customers through our intuitive one-on-one messaging interface. Instantly respond to queries, offer tailored recommendations, and resolve issues in real-time. Deliver an unparalleled experience, building trust and loyalty one chat at a time.

Plus
Broadcast Campaign Mastery

Empower your business with the ability to craft and execute broadcast campaigns with precision. Our platform enables you to target specific audience segments, schedule messages, and analyze campaign performance effortlessly. For sales and marketing we will help you boost your reach, drive engagement, and watch your conversions soar. For employee experience we will help you drive inclusion and streamline communications.

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Automate your engagements

Build simple or highly complex interactive Chatbots that drive digital commerce and enable business process automation. We have a wealth of experience in building out automated experiences within various sectors. Whether it's sales support, appointment scheduling, FAQs or highly integrated business process automations like credit applications and account management, our platform and expertise will let you design and build bots that enhance operational efficiency, increase conversion and improve customer satisfaction.

 Tailor made  for your industry

We used our thousands of hours of experience with building chat solutions, apis, integrations, chatbots and platforms to craft specialised tools and services, that speak to the unique needs of your industry.

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Retail

Unlock the power of WhatsApp in retail to deliver personalised experiences by sharing tailored product recommendations and real-time assistance. 

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Employee Comms
Truck Drivers

Streamline communication with your truck drivers on the app they already use and prefer. Enhance engagement, instantly share critical communications, improve operational efficiency & enhance your employee experience.

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Employee Comms
Factory Workers

Streamline communication with your factory workers on the app they already use and prefer. Enhance engagement, instantly share critical communications, improve operational efficiency & enhance your employee experience.

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Employee Comms
Frontline Workers

Streamline communication with your frontline workers on the app they already use and prefer. Enhance engagement, instantly share critical communications, improve operational efficiency & enhance your employee experience.

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Events

Seamless communication with potential and confirmed event attendees. Engage and inform attendees effortlessly, boosting sign-ups and elevating event experiences.

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We are constantly broadening our range of services and exploring new frontiers to extend our innovative solutions to.

WhatsApp
80 %
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30 %
sms
10 %

Epic open rates
Get noticed with unbeatable read rates on WhatsApp.

From the hearts of our clients

The impact of our solutions in solving their business challenges, and their reason for choosing us.


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Call Centre Manager
Woolworths

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The need to engage with your organisation and customers on various channels has become ubiquitous.  You need to partner with an organisation that understands this and that has the ability to deliver at scale and with the necessary speed with the correct commercial offerings. 

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Business Applications
Varsity College

Thank you so much for all the support from the Chat Inc team.
You have been an absolute dream to work with, and the service you provided was unmatched!

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Marketing Executive
YDx

Great customer support from beginning to end of the process. Your whole team are really informed and go the extra mile at every stage. The platform itself has been such a positive experience in making our business more effective. We have seen such an increase in figures in just 2 weeks of using WhatsApp in our business.
TFG Fil
Credit & VAS Operations
TFG
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As a long-standing founding customer, I can testify to the success enjoyed in utilising their services. In an ever-changing world, tech-savvy customers demand businesses engage them on their preferred platforms, Chat Inc has ensured that we continue to stay relevant players in the game.  

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Credit & VAS Operations
Mr. Rent Italia
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Chat Inc Proactive is the best WhatsApp App in Zendesk. It was easy to install, and our agents were able to get started right away. We love that it has been designed with the user in mind, making it a pleasure to work with. We tried a few other apps, and this one came out on top!

Hit play to explore the endless capabilities

Explore how Woolworths have pioneered their cust9omer engagement with the power of flow within their business, enhancing not only their customer journey but improving on their employee friction.

Read our latest blog posts👉

https://5850828.fs1.hubspotusercontent-na1.net/hubfs/5850828/How%20to%20Write%20the%20Best%20WhatsApp%20Away%20and%20Auto-Reply%20Messages%20for%20Business.png
How to Write the Best WhatsApp Away and Auto-Reply Messages for Business
By Chat Inc Resource Team 29 January 2024

WhatsApp away and auto-reply messages are a great way to let your customers know that you're not...

Read More
https://5850828.fs1.hubspotusercontent-na1.net/hubfs/5850828/Best%20Practices%20for%20Using%20WhatsApp%20for%20Customer%20Support.png
Best Practices for Using WhatsApp for Customer Support
By Chat Inc Resource Team 29 January 2024

WhatsApp is a popular messaging app that businesses can use to provide customer support. It's a...

Read More
https://5850828.fs1.hubspotusercontent-na1.net/hubfs/5850828/Customer%20Support%20Technologies%20and%20Software.png
Customer Support Technologies and Software
By Chat Inc Resource Team 30 January 2024

Customer support is essential for any business that wants to succeed. It's how you provide your...

Read More
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and unpack your business potential today