Chat Inc | Live Pricing

Chat Inc Live Pricing

This is a fixed monthly platform fee for the usage of the Chat Inc Live platform based on the intended functionality you wish to use.

Standard

Up to 8 Agents
2 Channels

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R1,999
/ month

$119
/ month

Get Started

Pro

Standard Package
+ API Access

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R7,499
/ month

$449
/ month

Get Started

Custom

100+ Agents

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Contact Sales

Get Quote

Meta Messaging Fees

These are the fees charged by Meta directly. This is a per conversation charge (24-hour window), and not per message. Every conversation is a 24-hour window where you (the business and user) can send unlimited messages at no charge.

Region:

Marketing Conversations
?
Marketing conversations are initiated by businesses to promote products or services, such as promotions, offers, or updates.

$0.0000 (USD) 0.00

Utility Conversations
?
Utility conversations provide information related to a transaction, like delivery status or appointment reminders, initiated by customers.

$0.0000 (USD) 0.00

Authentication Conversations
?
Authentication conversations help businesses verify the identity of users during situations like account login or recovery.

$0.0000 (USD) 0.00

Service Conversations
?
Service conversations are customer-initiated to provide customer support, address queries, and improve user experience.

$0.0000 (USD) 0.00

Package Extras

Expand your Live package with extra agents & channels.

Extra Agent

+R199 / month

+$12 / month

Extra Channel

+R749 / month

+$45 / month

Setup & Onboarding

We will maximize your experience with our comprehensive Setup and Onboarding Service. This service includes platform training, account setup and assistance from an expert customer success hero.

This is a once off fee dependent on the number of agents trained.

< 20 Agents

R4,999

$295

20 - 75 Agents

R9,999

$599

> 75 Agents

Custom

Custom

Support Packages

Included in your Live package is the Basic support package, which provides technical assistance. Additionally, you have the option to upgrade to the Premium support package. Regardless of the package you choose, our team of friendly technicians will always provide industry-leading support.

Basic

Free

Premium

R4,999

$299

First Response*
P1	4 hours
P2	16 hours
P3	1 week

Resolution Time*
P1	8 hours
P2	1 week
P3	3 weeks

First Response*
P1	1 hour
P2	8 hours
P3	16 hours

Resolution Time*
P1	4 hours
P2	16 hours
P3	1 week

Let’s chat pricing.