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Transforming Customer Support with Live Chat


Effortlessly Integrate WhatsApp, Instagram, Telegram, and More into a Unified Live Chat Hub for Exceptional Customer Engagement and Seamless Communication.

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Solving Challenges with Our Unified Live Chat Hub for Omni-Channel Engagement

 

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Are you struggling with fragmented communications?

Our unified live chat hub consolidates communication, providing a seamless experience for customers and support agents alike.

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Do you have too many support platforms leading to inefficiencies and slower response times?

Centralise support operations with our platform, boosting efficiency and ensuring timely responses across all integrated channels.

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Potential for missed customer engagement opportunities on specific platforms.

Maximize engagement possibilities by covering a broad spectrum of channels, ensuring no opportunity goes unnoticed.

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Unified Omni-Channel Support Made Effortless

Seamlessly Manage All Customer Communication Channels on a Single Integrated Platform.

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Effortless Client Handovers with Private Notes & Tagging

Simplify transitions between colleagues and projects by leaving personalised, confidential notes exclusively accessible to you and your team.

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Unified Conversations Across Channels

Merge and Consolidate Client Chats from WhatsApp, Telegram, Email, and Social Media into a Seamless, Single Conversation Experience.

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Effortless Customer Inquiry Management with Intelligent Routing

Say goodbye to the hassle of directing messages— our Intelligent Routing effortlessly steers customer inquiries to the most suitable group of agents.

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Unlock Insights with In-Depth Reporting

Elevate your understanding of agent performance, conversations, and messages through our comprehensive reporting feature.

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Simplify Contact Management

Import contacts effortlessly with our user-friendly interface. Seamlessly upload them using a .CSV file, making it a one-click process for ultimate convenience.

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Connect with us and schedule a personalised demo

Take a tour of the platform

Empower your customer process with proactive today. Choose the best option to always stay ahead.

The Power of WhatsApp inside Zendesk Agent

With Chat Inc Proactive, anticipate customer needs and respond promptly, all from one centralized platform.

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Start New Converstations

Proactively send WhatsApp Templates to customers without an open ticket in Zendesk.

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Re-open WhatsApp Tickets

Re-open WhatsApp tickets that have closed due to the 24 hour conversation window.

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Bulk Messaging

Broadcast bulk WhatsApp Campaigns synced directly with your Zendesk contacts (via tags).

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Interactive Messaging

Send WhatsApp messages that contain quick reply buttons, images, documents and variables.

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Ticketing Automation

Automatic ticket creation when users reply to your WhatsApp template messages.

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Tracking & Reporting

Measure performance of one to one and blast campaigns with tracking and analytics.

Software Packages & Pricing

We offer simple pricing plans. Annual and monthly pricing, find a plan that best suits your needs.

One to One

$ 49 pm

  • Send one-to one Proactive WhatsApp Notifications

  • 20 Agents

    20 Agents

  • 20 Agents

    $2 per additional agent per month

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    Re-open Individual WhatsApp Tickets

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    Proactively Message a Customer without a ticket

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    Template Manager Dashboard

  • Send Bulk WhatsApp Broadcast Campaigns

  • Integrated with Zendesk Customer Database

Begin Trial
Blast

$ 149 pm

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    1 User

  • $9 per additional agent per month

  • Broadcast bulk WhatsApp Campaigns synced with Zendesk contacts

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    Re-open Individual WhatsApp Tickets

  • circle-check

    Proactively Message a Customer without a ticket

  • circle-check

    Template Manager Dashboard

  • circle-check

    Send Bulk WhatsApp Broadcast Campaigns

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    Integrated with Zendesk Customer Database

Begin Trial
Most Popular
Combo

$ 159 pm

  • Everything in one conveniently bundled package, Better Together

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    1 user

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    20 Agents

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    Re-open Individual WhatsApp Tickets

  • circle-check

    Proactively Message a Customer without a ticket

  • circle-check

    Template Manager Dashboard

  • circle-check

    Send Bulk WhatsApp Broadcast Campaigns

  • circle-check

    Integrated with Zendesk Customer Database

Begin Trial
One to One

$ 79 pm

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    20 Agents

  • $2 per additional agent per month

  • Send one-to-one Proactive WhatsApp Notifications

  • CircleWavyCheck-3

    Re-open Individual WhatsApp Tickets

  • CircleWavyCheck-3

    Proactively Message a Customer without a ticket

  • CircleWavyCheck-3

    Template Manager Dashboard

  • Send Bulk WhatsApp Broadcast Campaigns

  • Integrated with Zendesk Customer Database

Begin Trial
Blast

$ 199 pm

  • CircleWavyCheck-3

    1 User

  • $9 per additional user per month

  • Broadcast bulk WhatsApp Campaigns synced with Zendesk contacts

  • CircleWavyCheck-3

    Re-open Individual WhatsApp Tickets

  • CircleWavyCheck-3

    Proactively Message a Customer without a ticket

  • CircleWavyCheck-3

    Template Manager Dashboard

  • CircleWavyCheck-3

    Send Bulk WhatsApp Broadcast Campaigns

  • CircleWavyCheck-3

    Integrated with Zendesk Customer Database

Begin Trial
Combo

$ 221 pm

  • Everything in one conveniently bundled package, Better Together

  • CircleWavyCheck-3

    1 User

  • CircleWavyCheck-3

    20 Agents

  • CircleWavyCheck-3

    Re-open Individual WhatsApp Tickets

  • CircleWavyCheck-3

    Proactively Message a Customer without a ticket

  • CircleWavyCheck-3

    Template Manager Dashboard

  • CircleWavyCheck-3

    Send Bulk WhatsApp Broadcast Campaigns

  • CircleWavyCheck-3

    Integrated with Zendesk Customer Database

Begin Trial

Explore Our Video Resource

Looking for tutorials or how to guides? Browse the Chat Inc knowledge resource.

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Login & Navigation

Login and Navigate the cloud-based Chat Inc Broadcast platform to send out your WhatsApp messages with ease.

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Campaign Creation

Create and schedule a bulk WhatsApp campaign in Chat Inc Broadcast using pre-approved templates.

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Campaign Tracking

Discover how to easily track and analyze your WhatsApp Campaign statistics in Chat Inc Broadcast.

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Enable Live for your Business Today!

Do you have a few more questions?

Is there a trial version?

Yes, there is a 14-day free trial available.

How does Chat Inc Proactive work?

Chat Inc Proactive integrates with Zendesk Agent Workspace and enables you to re-open closed WhatsApp tickets, send WhatsApp Template Messages without an open ticket, manage WhatsApp Template Messages on your Sunshine Conversations Account, and more.

How can I manage WhatsApp Template Messages on my Sunshine Conversations Account?

Chat Inc Proactive provides the ability to create, edit, update, and delete WhatsApp Template Messages directly from your Sunshine Conversations Account. This allows you to maintain and customize your templates as needed.

How do I install Chat Inc Proactive?

Ensure you have all the required add-ons & packages. Then follow this easy tutorial to get setup in a matter of minutes.

What do I need to get started?

You will need:

1. Zendesk Professional or higher (Sunshine Conversations is included)

2. Sunshine Conversations Activated (Speak to your Zendesk Account Executive)

3. Your desired Chat Inc Proactive Package.

4. Be aware of the additional META messaging charges.

Where can I get training videos?

Certainly! You can find all training videos here

Can agents preview WhatsApp templates before sending them?

Yes, agents using Chat Inc Proactive can preview WhatsApp templates within the agent workspace before sending them to customers. This ensures that the message appears as intended.

How can Chat Inc Proactive help me update customers on support issues via WhatsApp?

Chat Inc Proactive enables you to easily update customers on support issues via WhatsApp by sending them proactive WhatsApp Template Messages. This allows for timely and efficient communication.

What access permissions do I need to use Chat Inc Proactive?

To use Chat Inc Proactive, you need admin access to Zendesk Support, admin access to Sunshine Conversations, and Zendesk Chat Messaging enabled. These permissions ensure smooth integration and functionality.

Do I need Zendesk Chat Messaging and Zendesk Chat enabled to use this tool?

Yes, both Zendesk Chat Messaging and Zendesk Chat need to be enabled for you to utilize the full features of Chat Inc Proactive. These components work together to enhance your WhatsApp messaging capabilities.