AccuChat™
Frontline incident logging platform powered by WhatsApp, Sweesh and Chatbot technology.
Give your frontline teams a simple, intuitive & familiar mobile experience to capture more complete and better incident information. Information that will provide the visibility you need to decrease time-to-fix and increase first time resolutions.
Incident Resolution
in 3 easy steps
1. Incident
Logging
Employees log all system
errors/faults/incidents
via WhatsApp.
2. Quality
Incident Info
A Structured ChatBot
flow ensures accurate
incident reporting at
every step.
3. Service
Desk (ITSM)
Completed Incident Record is sent
to your Service Desk where a
technician has all the information
needed for a first time resolution.
4. Daily
Update
A daily progress update on the
statuses of all logged incidents is
distributed in PDF to management
via WhatsApp with the sweesh
outbound application.
Benefits
Frontline incident logging platform powered by WhatsApp, Sweesh and
Chatbot technology.
Easy Adoption
Low to zero change control and training. A solution staff already know and are comfortable with.
Increases Efficiency
Reduce bottlenecks and unresolved support tickets. Eliminates call-waiting time. Increaases productivity for store & IT staff.
Accurate Information
Accurate incident logging. Reduction/Elimination of duplicate incident logging. Up to 300% improvement in IT Support call KPI’s.
Convenient Reporting
Daily progress reports for management and supervisors. Overall improved experience and convenience for all role players.
Cloud Based Software
AccuChat works when everything else is down. Continue working throughout loadshedding. Get setup in days, not months.
Rich Media Support
Diagnose problems with ease with photos, video and voice notes. Better communication between frontline staff and support.
incidents easily.