Frontline incident logging platform powered by
WhatsApp, Sweesh and Chatbot technology.
Give your frontline teams a simple, intuitive & familiar mobile experience to capture more complete and better incident information. Information that will provide the visibility you need to decrease time-to-fix and increase first time resolutions.
Incident Resolution
in 3 easy steps
1. Incident Logging
Employees log all system errors/faults/incidents via WhatsApp.
2. Quality Incident Info
A Structured ChatBot flow ensures accurate incident reporting at every step.
3. Service Desk (ITSM)
Completed Incident Record is sent to your Service Desk where a technician has all the information needed for a first time resolution.
4. Daily Update
A daily progress update on the statuses of all logged incidents is distributed in PDF to management via WhatsApp with the sweesh outbound application.
Benefits
Frontline incident logging platform powered by WhatsApp, Sweesh and Chatbot technology.
Easy Adoption
Low to zero change control
and training.
A solution staff already know
and are comfortable with.
Increases Efficiency
Reduce bottlenecks and
unresolved support tickets.
Eliminates call-waiting time.
Increaases productivity for
store & IT staff.
Accurate Information
Accurate incident logging.
Reduction/Elimination of
duplicate incident logging.
Up to 300% improvement in IT
Support call KPI’s.
Convenient Reporting
Daily progress reports for
management and supervisors.
Overall improved experience
and convenience for all role
players.
Cloud Based Software
AccuChat works when everything else is down. Continue working throughout loadshedding. Get setup in days, not months.
Rich Media Support
Diagnose problems with ease with photos, video and voice notes. Better communication between frontline staff and support.
Manage your incidents easily.
Book a demo or enquire with one of our agents today!